AOK Care Ltd Is Here for You
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About
Service At Its Finest
AOK CARE LIMITED is a domiciliary care provider to provide person-centered care and support to vulnerable adults to be independent in their own homes. Our main commitment is to enable and support elder people to be safe and healthy, to live independently, and be active citizens within their community.
AOK CARE LIMITED’s priority is the provision of high-quality care at all times through a process of robust quality assurance and monitoring. We listen to our clients and collect service user feedback and continue improving our services by learning and experience.
We will provide peace of mind for relatives whose loved ones require extra support. The knowledge that a friendly face will be visiting your relative on a regular basis offers that much needed reassurance that their well-being is being cared for. We will also ensure to provide regular updates on your relation's progress - something which is vital if you're living at a distance and find it difficult to monitor their health and well-being as much as you'd like.
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Mission Statement
Comfort That Lasts
Our mission is to provide quality services that are second to none; services that are free from risks and are underpinned by the following values:
Accountability = to be responsible and to learn from our mistakes
Aspiration = to give outstanding quality of care to every single person
Virtue = to have moral excellence
Trustworthy = to be totally open and honest
Nurturing = to always be caring and compassionate
Services
Why Choose AOK Care Ltd – Act of Kindness Care
At AOK Care Ltd, our name stands for Act of Kindness Care – a philosophy that guides everything we do.
Our service is built on the principles of applied positive psychology, focusing on people’s strengths, dignity, independence and emotional wellbeing, not just their physical needs. We believe every interaction is an opportunity to uplift, empower and bring comfort to those we support.
What Makes Us Different
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We provide care that is kind, respectful and culturally sensitive, matching people with carers who speak their language wherever possible.
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We create a positive and inclusive working environment where staff feel valued, supported and motivated to deliver outstanding care.
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We actively invest in training, leadership development and continuous improvement, including partnerships with Flexebee, EverythingCQC, QCS, Peninsula BrightHR and Citation.
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We listen to the people we support and their families, ensuring their voices shape how our service evolves.
Our Commitment to Quality
People who use our service consistently tell us they feel:
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Safe, comfortable and respected
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Confident in our carers and management team
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Valued as individuals, not just clients
We are a small but ambitious organisation, driven by a strong learning culture and a desire to grow responsibly. We are working towards ISO 9001 accreditation, reflecting our commitment to quality governance and continuous improvement.
At AOK Care Ltd, care is more than a service — it is an Act of Kindness delivered with compassion, professionalism and heart.
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Homepage Blurb
AOK Care Ltd – Act of Kindness Care
At AOK Care Ltd, care is not just what we do – it is who we are.
Our name stands for Act of Kindness Care, inspired by the principles of applied positive psychology. We focus on people’s strengths, dignity, independence and emotional wellbeing, not only their physical needs.
Families trust us because we listen, we respect cultural and language needs, and we deliver care with compassion, consistency and heart.
About Us Section
Our Philosophy – Act of Kindness Care
AOK Care Ltd was founded on a simple belief: every act of care should be an Act of Kindness.
We apply a positive psychology approach to domiciliary care by:
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Supporting people to feel valued, confident and respected.
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Matching carers with service users who share language and culture where possible.
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Investing in continuous learning, leadership development and quality improvement.
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Creating a supportive workplace where staff feel empowered to deliver outstanding care.
We are a growing organisation committed to transparency, compassion and continuous improvement — working every day to provide care that truly makes a difference.
Services
Providing safe and supportive housing for homeless young adults aged 18-25. Our services focus on empowering individuals to build a brighter future.
Support Programs
Tailored support programs designed to meet the unique needs of each individual. From life skills training to mental health support, we are here to help.
Community Engagement
Engaging with the community to create a network of support for our residents. We believe in the power of community in fostering growth and stability.
Empowerment Initiatives
Empowering young adults to take control of their lives through education, employment opportunities, and personal development programs. At Hillside Care Ltd, we believe in the potential of every individual.
Types Of Care We Provide
Personal care
Companionship care
Housing support
Our personal care service, aids individuals with their daily routines. Including support with washing, medication, and dressing. Where the dignity and comfort of the client are made a priority always. Other tasks could involve administering medication, preparing meals, helping with household tasks, companionship, day to day errands.
Companionship care can range from care workers popping in for a small chat with a cup of tea to smaller tasks such as shopping, cooking, cleaning. This type of care usually involves a social visit that elevates morale and wellbeing.
If you need housing support, this can be a small task such as help with reading mail sent from housing, bills such as gas and electricity, GP, hospitals, and anything that helps you maintain and that keep you up to date. The carer will visit the home a few times a week and can be as short as 30 minutes.
Domiciliary care with two carers
Multiple care visits per day
24-hour care
Two care workers usually visit clients to help them get in and out of the bed and walking around the house or outdoors. If you need any help with this sort of activity, we can provide you with assistance.
Multiple care visits can be arranged for someone who might need visits in the morning, afternoon, evening before bed, for any small tasks.
If you need 24-hour care, we can arrange that and provide you with the trained staff who specialize in this type of care. This type of care involves a carer staying in your home, awake, while you sleep, and help you when you wake.
Services
Supported Living
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Personalized Care
Discover our range of tailored care services at Aok Care Ltd. As a leading supported living provider, we are dedicated to providing exceptional care and support to all individuals.
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Specialist Support
Our respite care services offer temporary relief to primary caregivers, ensuring your loved ones are in safe hands. Aok Care Ltd provides specialist support for diverse needs.
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24/7 Care
Count on us for reliable medical assistance and round-the-clock care services. Aok Care Ltd is committed to ensuring the well-being and comfort of all individuals in our care.
Home Care
Compassionate Team
Experience the warmth of home care with Aokcare Care Ltd. Our compassionate team of professionals goes above and beyond to create a nurturing and supportive environment.
Our Services
Providing supported living for homeless young adults aged 18-25. Offering personal care for adults 18 and above as a domiciliary care agency.
Supportive Care
Compassionate care tailored to individual needs. Ensuring comfort and well-being for all our clients.
Empowerment Programs
Empowering individuals through skill-building workshops and educational initiatives. Fostering independence and personal growth.
Community Engagement
Active involvement in the community through volunteering opportunities and social inclusion activities. Building connections and support networks.
Services
Person-Centred Care
The staff at Hillside Care Ltd is committed to offering the very best services and resources to our clients. We’ve designed our facilities with your care and comfort in mind. Would you like to know a bit more about our facilities and all that we have to offer? Read more below and get in touch with us if you have a question.
Our Services
Adults aged 65+
Adults aged 18-65
Mental health
Physical disability
Dementia
Jobs and Careers
Care workers who are interested in working with us are able to register with us, you can book an appointment by emailing or contacting us by phone.
All current employees and new employees are updated and informed about the new job role and are given freedom in submitting any interest. We make sure we have a detailed job description that helps us to specify what exactly we are looking for.
Advertising
We advertise from sources which are the most cost-effective ways some of the methods we normally use include:
Recruiting internally
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Words of mouth
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Job centers
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Employment agencies
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Online recruitment like universal job match and Health and Care jobs
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Local Resources E.g. Post office and shop windows to attract passers-by.
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We put a job advert to sell the job and attract the best candidates, here we include all training and development opportunities and promote the benefits of working for us.
Application forms
All applicants that submit interests are given application forms to fill in and send. Here we can get all the information we need to help us sift out unsuitable candidates. The form is easy to complete, and the applicant is also given a chance to provide information about convictions with the care service manager.
Interview
All applicants with successful application forms that attract the job role are invited for an interview. Depending on the job role we plan the format of the interview and decide the questions in advance. For care workers, we normally produce a standard set of pre-prepared questions for the candidates. We try to see how much they know about the job they are applying for and the reasons why they think it’s the right field for them. This enables us to judge the candidates against each other fairly and gives everyone an equal chance. We also sometimes ask individualised questions based on the candidates’ application forms or ask to follow up questions to the candidate’s responses. According to the outcomes of their interviews, all applicants are emailed clearly identifying whether they have been successful or unsuccessful. This is followed by a telephone confirmation for those successful.
Successful Applicants
All successful applicants are called in and an enhanced DBS is carried out. To ensure the barred list is checked as well as a check for any convictions. Two reference forms are sent to the previous employers which must be filled and sent back before the applicant’s employment starts. Once both references are back, and the DBS has cleared the successful applicant is given a start day for their induction day.
Work experience / Placement
Young people and anyone else who is interested in gaining valuable work experience can also register with us, below are the contact details.
Phone:
07535856603
Mobile:
07587741876
Email:
Our Clients Say
One client expressed that they feel safe and satisfied with the service provided. Their positive experience highlights the dedication to ensuring customer comfort and satisfaction.
Client
AOK Care Ltd respectfully submits that the recent “Requires Improvement” rating does not accurately reflect the quality, safety, and positive outcomes delivered to people using our service.
The inspection evidence clearly demonstrates that:
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People feel safe, comfortable, and confident with the care they receive.
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Families and relatives consistently provide positive feedback.
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Staff feel valued, supported, and confident in the leadership team.
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There have been no safeguarding concerns, no incidents, and no complaints relating to unsafe care.
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Core areas including Safe Systems, Infection Control, Freedom to Speak Up, and Learning Culture were all rated Good.
The factors that influenced the overall rating were primarily related to documentation style, audit depth, and recruitment record formatting, rather than failures in care delivery or risks to service users. These findings represent process refinement needs, not service failure.
Since the inspection, AOK Care Ltd has taken decisive action to strengthen these areas by:
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Enhancing its recruitment and verification framework.
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Improving the detail and quality of audit documentation.
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Investing in training partnerships with Flexebee, Everything CQC, QCS, Peninsula BrightHR and Citation.
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Supporting leadership development through Level 5 Management in Domiciliary Care training.
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Commencing work towards ISO 9001 quality accreditation.
As a small but ambitious provider, AOK Care Ltd demonstrates a strong learning culture, inclusive leadership, and a proactive approach to continuous improvement. Our service is underpinned by compassion, cultural sensitivity, multilingual support, and strong partnership working with families and professionals.